NEW BILQUES LIMITED / Customer information
Payment Policy
Reviewed 22 October 2026 · GBP / United Kingdom
No payment on this website
This website does not take a payment. Sending an order request is free and non-binding; no card form, acquiring processor, wallet or online charge is integrated. The reference on the thank-you screen identifies your request, not a paid order or payment receipt. You should not enter bank credentials, card numbers or payment authentication codes into the message field.
Complete offer before commitment
Before any commitment, the merchant must provide a saveable offer identifying the actual goods, SKU, selected variant, quantity, unit price, delivery charge and complete total, together with the applicable terms and performance arrangements. You may accept or decline that offer explicitly. Silence, a previous enquiry or pressing the website request button is not acceptance of a paid purchase.
Later payment methods
Payment is arranged separately from this website request. Before you accept an offer, we provide the available payment method, payee, due date and any conditions for preparation or cancellation. You can ask questions or decline the offer before committing. We do not ask you to choose a payment method or supply payment credentials in the request form. A request reference on its own is not an instruction to transfer money. If instructions change unexpectedly, verify them with us using the contact details published on this shop before paying.
Currency and price components
Amounts are expressed in pounds sterling, GBP. Goods and delivery prices include applicable compulsory taxes inside the stated amounts; there is no guessed VAT number, assumed VAT percentage or separate added-tax calculation. There is no payment surcharge and no customs charge for the eligible domestic offer. A different currency displayed by your own bank is not a currency offered by this website.
Delivery calculation
Delivery is charged once per request at £4.95. It becomes £0.00 when the merchandise subtotal reaches £75.00; delivery itself does not help reach the threshold. The server uses the trusted catalogue and selected quantities to calculate merchandise plus delivery, ignoring any total supplied by the browser. Editing a quantity or variant must be reflected in the reviewed total and in the actual request record, not just the visual cart.
Errors and revised totals
If a catalogue, quantity or pricing error is identified before acceptance, the merchant must issue a corrected offer and give you the choice to decline it. A validation error on the website should show what needs correction and preserve your cart and usable draft. After an agreed contract, a higher charge cannot be imposed unilaterally. If your reference appears to show the wrong amount, contact us before paying and retain the offer you received.
Timing and dispatch trigger
The later genuine offer states the actual payment due date, payee and procedure. Estimated preparation of two to four business days starts after explicit acceptance and any payment clearance agreed there, never merely on receipt of a website request. Transit of two to five business days begins at actual handover. The site does not claim automatic payment confirmation, instant dispatch or a working card-processing service.
Safe communication
Verify unexpected payment instructions against [email protected] and the known request reference before acting. Do not pay solely because an unexpected message says the payee has changed. Never send card credentials through email or the request form. If you suspect an impersonation or incorrect total, pause and request a written explanation using the contact details already known to you, rather than relying on new details inside the suspicious message.
Cancellation and duplicate submission
Withdrawal before a contract is free. There is then no refund to process because this website has collected no funds. Duplicate-submit protection means that reusing the same request key returns the same saved reference instead of creating another request. An interrupted page is not evidence of a charge or a payment failure. If unsure whether the request arrived, ask for a reference check before creating a fresh intention.
Refund handling
Refunds concern money actually paid under a later agreed purchase. They use the original agreed method unless you expressly agree otherwise, without a refund fee or forced credit note. For statutory cancellation where we offer collection, refund is due without undue delay and within 14 calendar days after your cancellation notice; we do not wait for collection. Voluntary days 15–30 and faulty-goods remedies have the separate deadlines in Returns. No fictional payment-provider delay is added.
Records, disputes and contact
NEW BILQUES LIMITED is the trader and data controller, company number 16925207. Write to [email protected] or 129A East Park Road, Leicester, England LE5 5AZ. This is a correspondence address, not a shop or an unsolicited returns destination. Telephone: +447427569488. Report a disputed amount with the reference, agreed total and correction you seek, not full card details. Minimal company accounting records are retained separately for six years from the end of the last company financial year they relate to, longer only for a documented applicable duty or exception. Unaccepted enquiries are not automatically accounting records. The site stores no card data and promises no automatic invoice or email delivery. Review date: 22 October 2026.