NEW BILQUES LIMITED / Customer information
Shipping Policy
Reviewed 22 October 2026 · GBP / United Kingdom
Delivery area
Delivery is available to mainland street addresses in England, Wales and Scotland. We do not offer delivery to Northern Ireland, islands, Channel Islands, BFPO addresses or international destinations. Please check the complete address: an eligible postcode alone does not establish that an island address is on the mainland. The request asks you to confirm the destination, and delivery eligibility is confirmed with your offer. Collection-in-store or collection-point delivery is not offered through this website.
Rate and free-delivery threshold
One delivery charge of £4.95 applies to a request. Delivery is free at a merchandise subtotal of £75.00 or more, excluding delivery itself. The same calculation applies in the cart, protected request record and final offer. It is not a per-item charge and there is no hidden packing fee. Edit the quantity before submitting if you want to compare the complete totals.
Taxes and total
The displayed goods and delivery amounts include applicable compulsory taxes within their stated totals. No additional tax line is added by this checkout. Eligible domestic delivery does not attract an import or customs surcharge. Your offer sets out the products, quantities, delivery charge and complete amount before you decide whether to accept. If a change to the destination or goods affects the price, we provide a revised complete offer rather than applying an unexplained extra charge.
Preparation starting event
Preparation is estimated at two to four business days after explicit acceptance of the merchant’s actual offer and any payment clearance genuinely agreed there. The website request date is not the starting event and does not guarantee allocation or dispatch. Business days mean Monday to Friday, excluding local public holidays. The offer must identify any different arrangement so that you can decide before accepting it.
Transit estimate
Transit is estimated at two to five business days after carrier handover. This is additional to preparation and is not a promise of arrival within two days of sending a request. We confirm the available delivery arrangements in your offer; a request reference alone is not a dispatch confirmation or a tracking number. If a particular arrival date is essential, tell us before accepting and rely on the date expressly agreed with you. Contact us if an agreed delivery estimate passes without delivery or an update.
Access and handover
Normal parcel delivery is offered, without installation or a guaranteed signature service. Confirm the street address and any relevant access issue before accepting the offer; avoid putting sensitive information in delivery notes. An evening event date is not guaranteed merely because you have selected an occasion dress. Risk stays with the merchant until delivery as applicable by law, not automatically at carrier handover.
Status and split consignments
Ask for a status update using email and your reference. Actual tracking may be shared when it exists, but no automatic email or tracking feed is promised. If a split consignment is proposed, we seek your agreement and do not add delivery charges beyond the accepted total. A request reference by itself is not a dispatch notice or a signal that a carrier has received the goods.
Delay and non-delivery
If delivery is delayed, the merchant should explain the issue promptly and offer a revised date or the appropriate cancellation route. Unless otherwise agreed, statutory delivery rules normally require delivery within 30 days. An essential agreed date or failure to meet an appropriate additional deadline can give cancellation and refund rights. Contact the merchant rather than being required to chase the carrier; a carrier delay does not remove the seller’s responsibility.
Damage and shortages
Inspect the package and contents safely, and report the reference with any damage, shortage or wrong item. Optional photographs of objects and packaging can assist investigation, but are not mandatory evidence in every case. Prompt reporting helps us trace a problem; there is no 24- or 48-hour cutoff that erases statutory rights. We coordinate applicable remedies and safe free collection instead of telling you to keep using damaged goods.
Address error or missed attempt
Contact us with the reference as soon as you spot an address error. Before dispatch we try to amend it; afterwards we explain the actual available options without promising interception. A missed attempt does not create a fictional penalty. Any optional extra service and its genuine price require agreement in advance; there is no unilateral failed-delivery or rebooking charge hidden in these terms.
Return collection and contact
NEW BILQUES LIMITED is the trader and data controller, company number 16925207. Write to [email protected] or 129A East Park Road, Leicester, England LE5 5AZ. This is a correspondence address, not a shop or an unsolicited returns destination. Telephone: +447427569488. Return collection is free from the original eligible delivery address, with a slot agreed within 14 calendar days after notice under the Returns policy. The correspondence address is not a returns depot. Statutory cancellation refunds do not wait for collection because we offer to collect. Read Returns for the separate voluntary and defect routes, and Payment for the request-only purchase process. Review date: 22 October 2026.